Only applies for following products produced from factory warranty:
－Firefly 3K Hybrid, Firefly 4.6K Hybrid, Firefly SK Hybrid;
For the above mentioned products, you receive a factorγ warranty valid for 5 years from the
date of deliverγ from factory warranty. The factorγ warranty covers any costs for repair or
spare parts during the agreed period beginning from the date of delivery of the device, subject
to the following conditions.
This warranty includes all defects of design, component and manufacturing.
Factory Warranty Scope
The factory warranty does not cover damages caused by following reasons:
– Breaking the product seal (opening the casing);
– Transport damage;
– Incorrect installation or commissioning;
– Failure to observe the user manual, quick installation instructions;
– Unauthorised modifications, changes or attempted repairs;
– Incorrect usage or inappropriate operation;
– Insufficient ventilation of the device;
– Failure to observe the applicable safety regulations;
– Force majeure
Neither does it cover cosmetic defects that do not influence the energy production.
If a device becomes defective during the agreed factory warranty period and, unless this should
be impossible or disproportionate，one of the following options will be selected at the discretion
of factory warranty:
– device repair at factory warranty, or
– device repair onsite, or
– exchange for a replacement device of equivalent value with regard to model and age.
In the latter case, the remainder of the warranty entitlement will be transferred to the
replacement device and your entitlement will be documented at factory warranty.
Excessiveness in the meaning above exists in particular if the cost of the measures for factory
warranty would be unreasonable.
– in view of the value that the device would have without the defect;
– taking into account the significance of the defect, and
– after consideration of alternative work around possibilities that factory warranty
customers could revert to without significant inconvenience.
Energy Formula Pty Ltd
18 Ellerslie Road, Meadowbrook
Brisbane, QLD 4131
Phone Number: 0433 082 068